Our policies, terms & legal information

01· Copyright & Intellectual Property

Copyright & Intellectual Property

All content on this website and in all templates, forms, reports, documents, designs, text, graphics and materials produced by Solum Safety Consulting (collectively, the "Materials") is owned by or licensed to Solum Safety Consulting and is protected by Australian and international copyright and intellectual property laws.

You must not

• Reproduce, resell, sub-license, distribute, share, publish or commercially exploit any Material, in whole or in part, except as expressly permitted by a licence you have purchased;
• Remove, obscure or alter any copyright notice, watermark, branding or attribution;
• Use the Materials to create competing products, template libraries or derivative works for distribution;
• Provide, on-sell or make the Materials available to any third party, related entity or other business.

A purchase grants a limited, non-exclusive, non-transferable licence for use within the purchaser's own organisation only (see Template & Form Licence). All rights not expressly granted are reserved. Unauthorised use may result in suspension of licence and legal action to recover loss and damages.

"Solum", "Solum Safety Consulting", the Solum logo and "Building Safety from the Ground Up" are trade marks of Solum Safety Consulting and must not be used without written permission.

02 · Privacy Policy

Privacy Policy

Solum Safety Consulting is committed to protecting your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information you provide directly — such as your name, email, phone, company, ABN and the details of your enquiry or order. We may also collect limited technical data (such as browser and usage analytics) when you use this website.

How we use it

• To respond to enquiries and provide our services and products;
• To process orders, licences and payments;
• To send you information you have requested or that relates to your engagement;
• To meet our legal, accounting and record-keeping obligations.

Disclosure

We do not sell your personal information. We may share it with trusted service providers (for example payment processors or IT providers) strictly to deliver our services, and where required by law. We take reasonable steps to hold your information securely.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may ask us to stop sending you marketing communications at any time. To make a request or a privacy complaint, contact us using the details below. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

03 · Refund Policy

Refund Policy

This policy applies to all template, form and digital product purchases, and to consulting services. It must be read together with your rights under the Australian Consumer Law (ACL).

Your Australian Consumer Law rights are not excluded. Our goods and services come with guarantees that cannot be excluded under the ACL. Nothing in this policy limits those rights.

Digital templates & forms

Our templates and forms are digital products supplied immediately on purchase. Because they are downloadable and can be copied, we do not offer refunds for change of mind, including where you have purchased the wrong item, no longer need it, or found it cheaper elsewhere. Please review the description, preview and specifications carefully before purchasing. Contact us first if you are unsure whether a template suits your needs. You are entitled to a remedy where a product is faulty, materially not as described, or does not do what we said it would — as required by the ACL.

Consulting & assessment services

• Fees for work already performed (assessments, reports, advice, time) are non-refundable.
• Bookings cancelled by you with reasonable notice may be rescheduled; deposits may be non-refundable to cover work already commenced and reserved time.
• If we fail to deliver a service with due care and skill, you are entitled to a remedy under the ACL.

How to request a remedy

Contact us within a reasonable time with your order details and a description of the issue. Approved remedies are processed to your original payment method. We may ask for evidence of the fault before providing a remedy.

04· Template & Form Licence

Template & Form Licence and Disclaimer

When you purchase a Solum template or form, you are granted a limited, non-exclusive, non-transferable licence to use it within your own organisation only.

You may

• Insert your own logo, business details and content, and use the document in your own business operations;
• Print, complete and store the document as part of your own management systems.

You may not

• Resell, redistribute, share, sub-license or supply the template to any other person, business or related entity;
• Publish it online, add it to another template library, or use it to provide template products to others.

Important disclaimer

Templates and forms are general tools only. They do not constitute legal, safety, environmental or professional advice and do not guarantee compliance with the WHS Act 2011, WHS Regulation 2025 (NSW), any environmental approval, licence, Code of Practice or any other law. You are responsible for ensuring each document is accurate, complete, current and suitable for your workplace before you rely on it.

Environmental templates: you must follow the conditions of consent issued by the relevant authority and your project's Construction Environmental Management Plan (CEMP). If you have any questions, speak to a qualified environmental consultant or the consent authority before relying on the document. To the maximum extent permitted by law, Solum Safety Consulting accepts no liability for any loss, damage, penalty, claim or cost arising from the use of, or reliance on, any template or form.

05· General Disclaimer & Liability

General Disclaimer & Limitation of Liability

The information, services, reports and products provided by Solum Safety Consulting are intended to assist organisations with work health & safety and environmental management. They are provided in good faith and based on information available at the time.

• Our services and materials do not constitute legal advice and are not a guarantee of compliance with any legislation, regulation, approval or standard;
• An assessment or report reflects conditions and documentation reviewed at the time and does not guarantee that all hazards, risks or non-compliances have been identified;
• Responsibility for compliance with all applicable laws, and for the health and safety of workers and others, remains with the client organisation and its duty holders at all times;
• You should seek independent legal, safety or environmental advice where appropriate.

To the maximum extent permitted by law, and subject to any rights that cannot be excluded under the Australian Consumer Law, Solum Safety Consulting's total liability for any claim arising from our services or products is limited, at our option, to re-supplying the service or product or paying the cost of having it re-supplied. We are not liable for any indirect, consequential, special or economic loss.

06 · Website Terms of Use

Website Terms of Use

By accessing this website you agree to use it lawfully and not to misuse, copy, scrape or interfere with it or its content. Content is provided for general information and may be updated or changed at any time without notice.

These policies are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts. If any provision is found to be unenforceable, the remaining provisions continue in force. We may update these policies from time to time; the current version is the one published on this page.

Contact

For any questions about these policies, to make a privacy request, or to request a remedy, please make an enquiry and we will respond promptly.